Payment Policy
Accepted payment methods, when you are charged, security, failed payments, and refunds.
- Chapter 1: Methods we accept
- Chapter 2: When you are charged
- Chapter 3: Currency
- Chapter 4: Security
- Chapter 5: Failed or declined payments
- Chapter 6: Items we cannot fulfill
- Chapter 7: Refunds
- Quick reference: payment
Chapter 1: Methods we accept
We accept Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, and Google Pay. All payments run through Shopify's secure checkout. If a method is not listed here, we do not accept it on this site.
Chapter 2: When you are charged
You are charged at order placement, in U.S. dollars. The charge appears on your statement under the name shown by your payment provider for Shopify-processed orders. If your order is cancelled before shipping, the charge is refunded in full to your original payment method.
Chapter 3: Currency
All prices and charges are in U.S. dollars (USD). If your card is issued in another currency, your card issuer may convert the charge and may apply its own conversion fees — those are set by your issuer, not by us.
Chapter 4: Security
Payment is handled by Shopify and the payment processors. We never see or store your full card number, and we never ask you to send card details by email, phone, or the contact form. If anyone claiming to be us asks for card details outside checkout, do not send them — email us at payment@pawplay.shop and tell us what happened.
Chapter 5: Failed or declined payments
If a payment is declined, your order is not placed. Check with your bank or card issuer first — declines are often a bank fraud check, an expired card, or a mistyped detail. You can then retry the order or try another payment method. Orders are not held while a payment is sorted out; if an item sells out in the meantime, we will tell you.
Chapter 6: Items we cannot fulfill
If an item cannot be fulfilled — it is out of stock, or an address cannot be delivered to — we cancel that part of the order and refund it in full. No payment is taken for items we do not ship.
Chapter 7: Refunds
Refunds go to your original payment method only. We cannot send a refund to a different card, account, or person. Refund timing is set by the Returns & Refunds Policy: refunds are released 7–10 business days after a return is accepted, and your bank or card issuer may need a few extra days to post the refund.
Quick reference: payment
| Topic | What applies |
|---|---|
| Accepted | Visa, Mastercard, American Express, Discover, Shop Pay, PayPal, Apple Pay, Google Pay |
| Charged | At order placement, in USD, via Shopify secure checkout |
| Security | We never see or store full card numbers |
| Declined | Check with your bank, retry, or use another method; orders are not held |
| Unfulfillable items | Cancelled + refunded in full; no payment taken for items we do not ship |
| Refunds | Original payment method only; released 7–10 business days after return acceptance |