Warranty & Defect Cover

Chapter 1: No manufacturer warranties claimed

We do not claim any manufacturer warranties for the products in this store. The cover described in this chapter is our own, and it is the only warranty-style cover we offer.

Chapter 2: Our own cover — 60 days

Our cover runs 60 days from the delivery date and covers defects in materials or workmanship under normal use. If a product fails because of such a defect within 60 days of delivery, we will repair it, replace it, or refund it — at our choice.

Chapter 3: How to claim

Email payment@pawplay.shop within 60 days of delivery with your order number, a description of the problem, and photos that show it. We reply within 2 business days and tell you the next step. Do not send the item back until we ask you to — in many cases photos are enough, and we will say so.

If we ask you to send the item back, we send a prepaid label. Once we confirm the defect, we repair, replace, or refund at our choice, and we tell you which one before we act where that matters.

Chapter 4: What is excluded

This cover does not apply to:

• Chewing and pet damage — teeth marks, torn fabric, shredded parts, and any damage caused by an animal chewing, pulling, or tearing the toy.
• Misuse — using the toy for anything other than its intended purpose, or using it with an animal it was not sized for.
• Accidents — drops, crushing, water damage, or other accidents after delivery.
• Normal wear — fading, softening, surface scuffs, and the gradual wear that comes with ordinary play.
• Unauthorized modifications — cutting, stitching, gluing, or otherwise altering the product.
• Improper cleaning — damage from cleaning methods the product was not made for, such as harsh chemicals or high heat.

If a claim falls outside this cover, we will tell you why and point you to the option that does apply — for example the 30-day returns policy, if the item is still within its window and in returnable condition.

Chapter 5: Relationship to returns and legal rights

This cover sits alongside the 30-day returns policy: returns handle items you do not want, this cover handles items that fail. Both sit alongside your rights under applicable consumer-protection law, which this cover does not limit. If a product fails within 60 days for a reason this chapter covers, use this chapter. If it arrives damaged, wrong, or defective, Chapter 8 of the Returns & Refunds Policy applies instead.

Quick reference: defect cover